Help Accessing the Right Support

Services available

Help Accessing the Right Support – Decision Flow Questions

 Initial Identification

Q1: Have you or someone you know experienced a brain injury?

• Yes → Go to Q2
• No → Go to Q8 (about volunteering/donating/student placements)

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Determine Who Needs Help

Q2: Are you the person who has experienced the brain injury?

• Yes → Go to Q3 (Self-referral path)
• No → Go to Q5 (Referral path)

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For Individuals Seeking Support

Q3: Are you looking for personal support, rehabilitation, or help returning to daily life after your brain injury?

• Yes → → Self-Referral
• No → Go to Q4

Q4: Would you like to meet others who have also experienced brain injuries to share experiences and support each other?

• Yes → → Support Groups
• No → Go to “Community Wellbeing Centre” suggestion (if they need light day support or wellbeing activities)

Q4a: Have you or the person you’re supporting been affected by a brain injury and are currently involved in the criminal justice system (for example, as an offender or victim)?

• Yes → → Justice Programme
• No → Continue as above

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For Family, Friends, or Carers

Q5: Are you looking to get help for someone you know who has a brain injury?

• Yes → → Make a Referral
• No → Go to Q6

Q5a: Have you or the person you’re supporting been affected by a brain injury and are currently involved in the criminal justice system (for example, as an offender or victim)?

• Yes → → Justice Programme
• No → Continue as above

Q6: Are you a professional (such as a healthcare worker, social worker, or case manager) referring a client?

• Yes → → Professional Referral
• No → Go to Q7

Q7: Would you like to learn more about how we support people day-to-day or how you can get involved?

• Yes → → Community Wellbeing Centre
• No → End or go to “Contact Us” option

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For Non-Service Users (Supporters, Volunteers, or Students)

Q8: Would you like to support people living with brain injury through volunteering or donations?

• Yes → Go to Q9
• No → End or go to “Understanding Brain Injury” resource

Q9: Would you like to make a financial donation to help us continue our work?

• Yes → → Donation
• No → Go to Q10

Q10: Are you a student looking for a placement or hands-on learning experience with our team?

• Yes → → Student Placement
• No → End (thank user and offer “Contact Us” option)

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Optional Branch – Justice Programme

To ensure the Justice Programme is included meaningfully:

After Q3 (Self-referral) or Q5 (Referral), include this additional step:

Q4a / Q5a: Have you or the person you’re supporting been affected by a brain injury and are currently involved in the criminal justice system (for example, as an offender or victim)?

• Yes → → Justice Programme
• No → Continue as above

Summary of Question-to-Service Mapping

Service	Triggering Question Path
Community Wellbeing Centre	Q4 – No, interested in wellbeing/day activities
Support Groups	Q4 – Yes
Justice Programme	Q4a / Q5a – Yes
Self-Referral	Q3 – Yes
Make a Referral	Q5 – Yes
Professional Referral	Q6 – Yes
Donation	Q9 – Yes
Student Placement	Q10 – Yes